• 업무내용 :
As the Customer Service, Installation and Licensing Specialist you will be required to understand and perform all aspects of Customer Service, including installation and licensing support, related to the normal day to day requests of MathWorks customers via phones, email, and Web.
You must have working knowledge of Windows, Linux, and Mac operating systems and the aptitude to learn our software license manager (FLEXnet) and licensing model. Daily responsibilities will include: troubleshooting and resolving customers' installation issues, passcode generation, and explaining our licensing model. Project work will also be required.
You will be interacting with our Development, Customer Service, and Technical Support Groups by playing a key role in advising and implementing changes to our license model and installation process.
Customer and Install Support - The majority of time will be spent servicing both internal and external customer requests via the phone, email and web. Must be resourceful, display excellent decision-making, problem solving and conflict resolution skills, and show a proper amount of empathy for our customers. Must also be a champion for our customers. This person will have direct supervision, but should be able to work independently.
Project related activities- Projects will be assigned based on individual's career objectives and departmental needs. They will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams and pursuing their career objectives.