서울 강남구에어비앤비 코리아
2008년에 창립된 에어비앤비는 여행지에서 머물 곳, 할 일, 만날 사람 등 여행의 모든 단계를 아우르는 최고의 경험을 제공하는 글로벌 여행 커뮤니티입니다. 전 세계 수백만 명이 자신의 공간, 취미, 재능을 활용하여 부가 소득을 창출하는 호스피탈리티 사업가가 될 수 있도록 기술을 활용합니다. 에어비앤비의 숙박 플랫폼에는 아파트, 저택, 성, 트리하우스, B&B 등 191개 이상 국가의 수백만 개 숙소가 등록되어 있습니다. 현지인이 직접 기획하여 진행하는 독특한 체험 활동을 통해 여행지의 색다른 면을 경험하게 해주는 ‘트립’ 서비스를 제공하며, 일부 국가에서는 레시(Resy)와의 파트너십으로 최고의 레스토랑 예약 서비스를 제공합니다. 또한, 에어비앤비의 웹사이트와 앱은 사용자 편의성과 아름다운 디자인을 자랑합니다.
지원분야
모집부문
Crisis Management Investigator (Trust and Safety)
Crisis Management Investigator (Trust and Safety)
업무내용
- Assisting with escalated issues and initiating the user dispute request process
- Investigating both sides of incident disputes and negotiating collaboratively
- Verifying facts and reaching policy-based determinations for effective resolution
- Working to educate our hosts and guests to promote positive experiences
- Educating users on how to maintain security and safety while using Airbnb responsibly
- Monitoring flagged and inappropriate content and identifying trends in online risk
- Working with Trust & Safety support teams to develop and enhance internal policies and tools
- Investigating cases involving complex damages, trauma or personal harm, or brand risk
- Evaluating both property damages and personal property damages
- Maintaining high levels of confidentiality while performing investigations
- Comprehensively documenting investigations through written reports
- Interfacing with internal communications and social media teams
- Assisting with escalated issues and initiating the user dispute request process
- Investigating both sides of incident disputes and negotiating collaboratively
- Verifying facts and reaching policy-based determinations for effective resolution
- Working to educate our hosts and guests to promote positive experiences
- Educating users on how to maintain security and safety while using Airbnb responsibly
- Monitoring flagged and inappropriate content and identifying trends in online risk
- Working with Trust & Safety support teams to develop and enhance internal policies and tools
- Investigating cases involving complex damages, trauma or personal harm, or brand risk
- Evaluating both property damages and personal property damages
- Maintaining high levels of confidentiality while performing investigations
- Comprehensively documenting investigations through written reports
- Interfacing with internal communications and social media teams
고용형태
신입
신입
지원 자격
직무관련
- Background in advocacy, crisis management, or e-commerce customer service experience in risk management or related Trust and Safety field.
- Language skills: Fluent English
- Bachelor’s Degree or equivalent and knowledge of a second (market-specific) language
- Strong verbal (phone) and written (email) interpersonal communication skills
- Passion for dispute resolution and a drive for results
- Detail Oriented - you do your due diligence when completing an investigation
- Background in advocacy, crisis response, dispute mitigation, or emergency response management
Or, background in fraud and/or online investigations with experience handling personal injury, personal harm, or property damage related issues
- Ability to learn and adapt to new technologies
- Solid judgment and a strong moral compass
- Excellent problem solving, critical thinking and customer service skills
- Calm and empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
- Ability to multi-task, organize and work with rapidly changing priorities.
- Innovative and passionate about continued process improvement.
- Idea-driven, confident and articulate.
- Background in advocacy, crisis management, or e-commerce customer service experience in risk management or related Trust and Safety field.
- Language skills: Fluent English
- Bachelor’s Degree or equivalent and knowledge of a second (market-specific) language
- Strong verbal (phone) and written (email) interpersonal communication skills
- Passion for dispute resolution and a drive for results
- Detail Oriented - you do your due diligence when completing an investigation
- Background in advocacy, crisis response, dispute mitigation, or emergency response management
Or, background in fraud and/or online investigations with experience handling personal injury, personal harm, or property damage related issues
- Ability to learn and adapt to new technologies
- Solid judgment and a strong moral compass
- Excellent problem solving, critical thinking and customer service skills
- Calm and empathetic - you are able to adapt to any situation by personalizing responses and educating our community while remaining level headed in tough situations.
- Ability to multi-task, organize and work with rapidly changing priorities.
- Innovative and passionate about continued process improvement.
- Idea-driven, confident and articulate.
지원서접수
접수기간
03월 06일 10:00 ~ 04월 05일 00:30
(채용시 조기 마감될 수 있습니다)
03월 06일 10:00 ~ 04월 05일 00:30
(채용시 조기 마감될 수 있습니다)
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
