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As a Professional Services Lead in Korea, I focus on creating a technology-led, growth-enabled Professional Services organization that delivers a seamless and optimized customer experience with a world-class services level. I proactively care about customer IT challenges and difficulties by leveraging Dell Technologies' world-wide support and service structures while delivering consulting, residency and deployment services. I also manage trust-based relationships with customers, partners and internal leaders to continue to help customers succeed.


kyengdong group photo   After starting my professional career as a software developer many years ago, I've worked in various roles within services including an IT services provider, a consulting firm, and an IT solutions company. In all of these roles, I’ve always been keen on delivering end-to-end solutions and services to customers that set their businesses up for success. Joining Dell in 2019 was a perfect match. Dell wants to become the most essential technology company from edge to Cloud with full portfolio solutions and tens of thousands of professionals around the globe. I was lucky enough to join Dell as a member of one of the strongest leadership teams representing the most dedicated group to customer success.


  Although I joined an exceptional team, I still faced challenges. To run the Professional Services business effectively, I had to learn the technology, solutions, and details of work activities. To overcome these obstacles, I made an effort to understand and follow the defined processes and procedures to gain an understanding of the overall business flow and areas of focus. I also followed the golden rule of asking for help from team members, stakeholders, and even customers. For technical areas, our subject matter experts were my top helpers back then. Apart from my actual work, cultural differences are another difficulty that new employees faced. As a team leader, this was particularly difficult, but I was able to learn from experienced senior leaders and leadership teams. Their practical tips and advice allowed me to successfully start helping members transform into a new area. At Dell, transformation is a way of life as they guide customers toward a future of transformation.



As I faced various challenges, Dell assisted me in developing my skills and abilities in numerous areas. Dell provides numerous opportunities that align with personal ambitions. Even if it's a temporary role, individuals can gain valuable knowledge and experience from the assignment. For example, I had the opportunity to take on an additional program manager role across Asia Pacific, Japan, and China (APJC) on enabling project managers in a complex project. While working with project managers in this role, I gained a clear understanding of the challenges and areas for improvement. Additionally, I learned best practices that were effective in certain countries and applied them to the business in Korea. 



Another point that I’d like to share is to have many outstanding mentors who had many coaching sessions and gave feedback for me. Finally, I must mention the importance of "winning together", a core value at Dell that encourages teamwork and collaboration among individuals. By promoting this mindset, we can cultivate a culture of support.

I feel so proud when I witness my team members grow personally and professionally, have an open mind, and prioritize diversity and inclusion. I look forward to their continuous growth, and I encourage others out there to join Dell and experience the same valuable learning opportunities.

To learn more about life at Dell, please visit our stories.


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머크 코리아

여러분만의 특별한 재능으로 머크와 함께 마법을 펼쳐보세요! 커리어 여정을 계속해서 탐험하고, 발견하고, 도전할 준비가 되셨나요? 커리어에 대한 열정으로 가득한 여러분처럼, 머크도 거대한 포부로 가득하답니다! 머크의 전 세계에 있는 구성원들은 과학 기술의 혁신으로 헬스케어, 생명과학, 그리고 전자소재 부문에서 사람들의 삶을 풍요롭게 만들고 있습니다. 머크의 구성원들은 한마음이 되어 고객, 환자, 인류, 더 나아가 지구의 지속 가능함을 위해 힘쓰고 있습니다. 그것이 바로 머크가 호기심 가득한 인재를 원하는 이유랍니다, 호기심은 모든 것을 상상할 수 있게 만드는 원동력이니까요. 머크는 1668년 독일의 약국에서부터 시작하였으며, 화학 사업까지 확대하면서 현재 제약, 생명과학, 전자소재 세 비즈니스 포트폴리오를 보유하고 있습니다. 현재에는 연 매출 약 30조원 (2022년 기준)을 기록하는 세계적인 대기업이 되었으며, 약 6만 4천명의 직원들이 66개국에서 각자의 역할을 수행하여 과학 기술 발전을 위해 노력하고 있습니다. 1989년에 설립되어 올해로 34주년을 맞이하게 된 머크 코리아는 서울 강남구 테헤란로에 위치한 본사를 두고 있습니다. 이를 비롯해 13개의 연구소 및 공장에서 약 1,700명의 직원분들과 함께 성장하고 있습니다. 특히 바이오, 디스플레이, 그리고 반도체 강국인 우리나라에서 머크 코리아는 생명과학과 전자소재 비즈니스의 핵심 허브의 역할을 맡고 있습니다.