서울시 용산구 한강대로 36618F, 트윈시티남산
세계적인 대기업 에이피뮐러 머스크 (A.P.MØller - Maersk)가 소유한 세계에서 가장 큰 해운회사인 머스크라인 (Maersk Line)의 국내 법인으로서 1952년부터 국내 대리점을 설립하여 해운 영업을 해 왔으며 1990년 해운업 개방과 함께, 100% A.P. Moller 그룹의 출자법인인 한국 머스크 (Maersk Korea Limited) 로 새로이 설립 되었습니다.
머스크라인은 한국에 기항하는 최대 규모의 컨테이너 선사이며, 14개의 원양항로 노선을 제공합니다. 유럽 (5개), 미주 (2개), 중남미 (2개), 중동 (2개), 오세아니아 (2개), 아프리카 (1개) 주 19회 한국을 기항하며, 한국 고객들을 위해 지속적으로 서비스확대에 투자하고 있습니다. 현재는 MCC Transport, Safmarine등을 포함하여 약 200명의 직원이 서울, 부산, 광양에서 근무하고 있습니다.
머스크라인은 한국에 기항하는 최대 규모의 컨테이너 선사이며, 14개의 원양항로 노선을 제공합니다. 유럽 (5개), 미주 (2개), 중남미 (2개), 중동 (2개), 오세아니아 (2개), 아프리카 (1개) 주 19회 한국을 기항하며, 한국 고객들을 위해 지속적으로 서비스확대에 투자하고 있습니다. 현재는 MCC Transport, Safmarine등을 포함하여 약 200명의 직원이 서울, 부산, 광양에서 근무하고 있습니다.
지원분야
모집부문
Korea Customer Service Team CARE Agent
Korea Customer Service Team CARE Agent
업무내용
Key Responsibilities
- Builds strong and lasting relationships with customers and provides second to none customer service
- Has responsibility for the end to end customer experience
- Engages in constructive problem resolution and provides solutions
- Acts and communicates proactively to keep customers informed of any issues or changes
- Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes
- Works independently and assists the team in realizing goals and standards; shares knowledge and best practices
- Build a strong commercial intelligence : Hunts leads and follow up on opportunities for lost or inactive accounts as well as regular accounts
Key Responsibilities
- Builds strong and lasting relationships with customers and provides second to none customer service
- Has responsibility for the end to end customer experience
- Engages in constructive problem resolution and provides solutions
- Acts and communicates proactively to keep customers informed of any issues or changes
- Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes
- Works independently and assists the team in realizing goals and standards; shares knowledge and best practices
- Build a strong commercial intelligence : Hunts leads and follow up on opportunities for lost or inactive accounts as well as regular accounts
고용형태
신입
신입
모집인원
2명
2명
지원 자격
학력
대졸
대졸
직무관련
Who we are looking for
- Roles in this career stream perform technical / administrative / operational tasks which may require vocational training or equivalent experience.
-This position level has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Works on assignments of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines typically under supervision.
- Has knowledge of standardized work routines and methods, general facts and information.
- Understands and applies theories, concepts and principles related to the specific task.
- Requires limited job and business knowledge at the time of hiring.
- Follows standard procedures for solving problems, may need to escalate non-routine problems to a more experienced colleague or supervisor.
**Please make sure to submit CV and self-introduction BOTH in Korean and English. This is mandatorily required for all applicants to make the application be authorized for review by our Global Recruitment Team.**
Who we are looking for
- Roles in this career stream perform technical / administrative / operational tasks which may require vocational training or equivalent experience.
-This position level has skills developed through job-related training and on-the-job experience within a specific job discipline.
- Works on assignments of limited scope and complexity, exercises independent judgment within defined boundaries and guidelines typically under supervision.
- Has knowledge of standardized work routines and methods, general facts and information.
- Understands and applies theories, concepts and principles related to the specific task.
- Requires limited job and business knowledge at the time of hiring.
- Follows standard procedures for solving problems, may need to escalate non-routine problems to a more experienced colleague or supervisor.
**Please make sure to submit CV and self-introduction BOTH in Korean and English. This is mandatorily required for all applicants to make the application be authorized for review by our Global Recruitment Team.**
지원서접수
접수기간
11월 21일 23:00 ~ 12월 17일 23:59
11월 21일 23:00 ~ 12월 17일 23:59
이력서
국문, 영문
국문, 영문
전형절차
서류전형 (online assessment 포함)
1차 면접
2-3차 면접
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
