14F GWANGHWAMUN BUILDING 149 Sejong-daero, Jongno-guRefinitiv
The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.
지원분야
모집부문
Customer Success Manager 신입
Customer Success Manager 신입
업무내용
Position Summary
This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes broader number of solutions (Feeds, Enterprise and Risk) that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.
Role Responsibilities
- To drive Refinitiv product usage by embedding Refintiv solution into the daily workflow of end-users
- To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their Refinitiv solutions
- To drive revenue retention among existing clients. To build relationships and corporate communities with end-users by understanding and fulfilling their business needs
- Maintain retention at client site, as outlined in the account plan to include targeted training through the use of expert workflow management
- Drive the usage Refinitiv solutions including: (a) development & execution of on-site displacement programs (b) execute global campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users)
Collect and share with Account Managers competitive intelligence
- Upsell and drive messaging/community building, transactions and desktop add-on modules
- Provide customer feedback directly to product development/ Segment (represent voice of the customers)
- Enter relevant data into appropriate TRUST system as required
- Participate in strategic migration activities as needed and working with Account Manager to forecast revenue opportunities
Position Summary
This is a post-sales role which drives commercial value creation through adoption of all Refinitiv solutions purchased by the customer to achieve revenue retention and customer engagement. The Customer Success Manager plays a key role in enhancing customer experience by leveraging a network of experts across Refinitiv and ensuring customers’ business objectives are achieved though full utilization of solutions into the daily workflow of end-users. The scope includes broader number of solutions (Feeds, Enterprise and Risk) that will engage customer across all Refinitiv products and services and identification of opportunities (cross sell, up sell) that are passed through to Sales and Account Management.
Role Responsibilities
- To drive Refinitiv product usage by embedding Refintiv solution into the daily workflow of end-users
- To provide value-added expertise (workflow solutions, consulting, guidance, learning) to allow end-users to extract the most value from their Refinitiv solutions
- To drive revenue retention among existing clients. To build relationships and corporate communities with end-users by understanding and fulfilling their business needs
- Maintain retention at client site, as outlined in the account plan to include targeted training through the use of expert workflow management
- Drive the usage Refinitiv solutions including: (a) development & execution of on-site displacement programs (b) execute global campaigns, develop and deliver customer relevant content campaigns (c) enhance user experience through expert use of workflow management (market insight, idea generation, tools, tips to relevant end-users)
Collect and share with Account Managers competitive intelligence
- Upsell and drive messaging/community building, transactions and desktop add-on modules
- Provide customer feedback directly to product development/ Segment (represent voice of the customers)
- Enter relevant data into appropriate TRUST system as required
- Participate in strategic migration activities as needed and working with Account Manager to forecast revenue opportunities
고용형태
신입
신입
지원 자격
직무관련
- Drive desktop sales from existing and new customers
- Target 80% customer site time
- Travel as needed
- Increase customer satisfaction at the desktop
- Market Understanding including a) basic market understanding b) knowledge of relevant market c) strong understanding of customers' business model
- Selling Skills (identify, develop, & articulate proposition/ consultative selling)
- Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
- Strong customer service skills
- Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
- Training or related experience preferred
- College/ university degree or relevant work experience equivalent required
- Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc)
- Drive desktop sales from existing and new customers
- Target 80% customer site time
- Travel as needed
- Increase customer satisfaction at the desktop
- Market Understanding including a) basic market understanding b) knowledge of relevant market c) strong understanding of customers' business model
- Selling Skills (identify, develop, & articulate proposition/ consultative selling)
- Significant Product and Workflow Expertise (e.g. knowledge of financial modeling, excel, MS Office); knowledge of trading floor tech/ data apps
- Strong customer service skills
- Others: Presentation skills (verbal & written); Strong interpersonal skills; ability to organize and execute a sales plan; ability to use MIS systems
- Training or related experience preferred
- College/ university degree or relevant work experience equivalent required
- Industry qualifications preferred (CFA, MBA, FRM, MFE, CFE etc)
지원서접수
접수기간
12월 24일 09:00 ~ 01월 25일 11:10
(채용시 조기 마감될 수 있습니다)
12월 24일 09:00 ~ 01월 25일 11:10
(채용시 조기 마감될 수 있습니다)
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
