서울시 중구 서소문로 11길 19 정동 34-5배재정동빌딩 B동 2층
영국문화원은 교육, 문화, 과학기술 분야에서의 대외협력을 위한 영국정부의 공식기관의 역할을 수행하는 비영리 기관입니다. 1934년에 설립되어 전 세계 100여 개국에서 운영되고 있습니다.
1973년 8월 서울에 설립된 주한영국문화원은 철저하게 검증된 강사진과 첨단 시설을 보유한 어학원을 통해 다른 영어 학원과는 차별화된 영어 코스를 제공하고 있으며, 국제영어능력 평가시험인 IELTS를 주관합니다. 또한, 영국 유학 박람회 및 설명회를 비롯하여, 문화, 예술, 사회적기업 육성, 국공립 영어교사·특성화 고교 교사 연수 프로그램 등 다양한 프로젝트와 교류 프로그램을 파트너 기관들과 함께 진행하고 있습니다.
1973년 8월 서울에 설립된 주한영국문화원은 철저하게 검증된 강사진과 첨단 시설을 보유한 어학원을 통해 다른 영어 학원과는 차별화된 영어 코스를 제공하고 있으며, 국제영어능력 평가시험인 IELTS를 주관합니다. 또한, 영국 유학 박람회 및 설명회를 비롯하여, 문화, 예술, 사회적기업 육성, 국공립 영어교사·특성화 고교 교사 연수 프로그램 등 다양한 프로젝트와 교류 프로그램을 파트너 기관들과 함께 진행하고 있습니다.
지원분야
모집부문
Course Consultant
Course Consultant
업무내용
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Contract: 1-year fixed term (renewable thereafter) | Location: Seoul, Korea | Salary: Starts from Payband J 2,124,000 per month | Start Date: ASAP
Role Purpose
Secures excellent sales results, ensuring a high-quality customer experience in handling enquiries about our English language and examination services. Acts as British Council’s ambassador and provide top-quality services to all customers, meeting KPIs and deliver Sales & Customer Relations services in line with the British Council’s overall sales targets
Challenges & Accountabilities
Main Accountabilities
1. Sales & Customer Management
New registration and Re-registration of students for Teaching Centre sales
- Be accountable for monthly sales and re-registration rate targets and monitor class fill
- Close the sale, maximising enrolment and protecting target achievement
- Be accountable for refund requests of sales made and minimize the refunds
- Proactively present accurate and relevant Selling Points and Unique Selling Points on services offered by British Council Korea
Customer Face-to-Face Duties
- Evaluate accurate English proficiency level for students by administering and delivering placement tests when necessary
- Provide face-to-face consultations to all customers in the centre by finding out their needs, issues and concerns in a warm, professional manner
Other Customer Liaison and Follow Up
- Revisit lapsed students via phone to reintroduce them to our products (warm calling)
- Conduct phone based surveys from time to time on why students did not register with us or return to us.
Telephone & Email Enquiries
- Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and persuading prospects to enrol
- Handle enquires from new and existing students meeting British Council standards
2. Support Duties
Product Knowledge
- Acquire and maintain an excellent level of product knowledge at all times
- Liaise and train via product owners will be a necessary part of this with a proactive approach required at all times
Offer Knowledge
- Acquire and maintain an excellent level of pricing, discounting and offer or package knowledge at all times in order to be able to counsel and guide students in their study pathways
Other duties
- Administrative duties in support of the team’s operation or any other duties as assigned by the line manager
- Attend at regular professional development, training and skills programmes as required
3. Project Work
Participate in projects as agreed in the performance management and professional development
The successful candidate will work a five-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis.
Company: British Council
The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other's strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.
Contract: 1-year fixed term (renewable thereafter) | Location: Seoul, Korea | Salary: Starts from Payband J 2,124,000 per month | Start Date: ASAP
Role Purpose
Secures excellent sales results, ensuring a high-quality customer experience in handling enquiries about our English language and examination services. Acts as British Council’s ambassador and provide top-quality services to all customers, meeting KPIs and deliver Sales & Customer Relations services in line with the British Council’s overall sales targets
Challenges & Accountabilities
Main Accountabilities
1. Sales & Customer Management
New registration and Re-registration of students for Teaching Centre sales
- Be accountable for monthly sales and re-registration rate targets and monitor class fill
- Close the sale, maximising enrolment and protecting target achievement
- Be accountable for refund requests of sales made and minimize the refunds
- Proactively present accurate and relevant Selling Points and Unique Selling Points on services offered by British Council Korea
Customer Face-to-Face Duties
- Evaluate accurate English proficiency level for students by administering and delivering placement tests when necessary
- Provide face-to-face consultations to all customers in the centre by finding out their needs, issues and concerns in a warm, professional manner
Other Customer Liaison and Follow Up
- Revisit lapsed students via phone to reintroduce them to our products (warm calling)
- Conduct phone based surveys from time to time on why students did not register with us or return to us.
Telephone & Email Enquiries
- Maximise conversion rates of enquiries to sales figures by communicating features and benefits of British Council offers, convincing and persuading prospects to enrol
- Handle enquires from new and existing students meeting British Council standards
2. Support Duties
Product Knowledge
- Acquire and maintain an excellent level of product knowledge at all times
- Liaise and train via product owners will be a necessary part of this with a proactive approach required at all times
Offer Knowledge
- Acquire and maintain an excellent level of pricing, discounting and offer or package knowledge at all times in order to be able to counsel and guide students in their study pathways
Other duties
- Administrative duties in support of the team’s operation or any other duties as assigned by the line manager
- Attend at regular professional development, training and skills programmes as required
3. Project Work
Participate in projects as agreed in the performance management and professional development
The successful candidate will work a five-day week on a shift system from Monday to Sunday. Evening and weekend working is required on a regular basis.
고용형태
계약직
계약직
지원 자격
직무관련
Written and oral communications skills in English (IELTS AC module 6.5)
Fluent in Korean
At least 1-2 years of experience of working in a customer service/sales environment (and/or in the same industry)
Written and oral communications skills in English (IELTS AC module 6.5)
Fluent in Korean
At least 1-2 years of experience of working in a customer service/sales environment (and/or in the same industry)
지원서접수
지원방법
Closing Date
If this sounds like what you are looking for, apply today – or before we close this on 14th December 2020 (SGTTime 23:59).
Closing Date
If this sounds like what you are looking for, apply today – or before we close this on 14th December 2020 (SGTTime 23:59).
접수기간
12월 03일 10:00 ~ 12월 14일 23:59
(채용시 조기 마감될 수 있습니다)
12월 03일 10:00 ~ 12월 14일 23:59
(채용시 조기 마감될 수 있습니다)
추가 정보
복리후생
Benefits
• 21 days of Annual Leaves – to be pro-rated
• Professional development opportunities
Benefits
• 21 days of Annual Leaves – to be pro-rated
• Professional development opportunities
기타정보
A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
A connected and trusted UK in a more connected and trusted world.
Equality Statement
The British Council is committed to a policy of equality and to valuing diversity and is keen to reflect the diversity of the societies in which we work at every level within the organisation. We welcome applications from all sections of the community. We aim to abide by and promote equality legislation by following both the letter and the spirit of it to avoid unjustified discrimination, recognising discrimination as a barrier to equality of opportunity, inclusion and human rights. All staff worldwide are required to ensure their behaviour is consistent with our policies.
The British Council has Disability Confident Employer Status. We offer a guaranteed interview scheme for disabled applicants who meet the essential criteria for the role. Applicants are encouraged to highlight any specific requirements or adjustments needed to enable participation in the recruitment process.
The British Council is committed to safeguarding children, young people and adults who we work with.
We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.
Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.
If you have any problems with your application please email [email protected]
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
