중구 을지로 100 파인에비뉴 A동 13층
아마존 글로벌셀링이란 해외에 있는 일반인이나 기업체가 온라인(Amazon)에서 상품과 재고를 판매할 수 있는 서비스입니다. 아마존은 2000년부터 개인 및 기업들의 판매액을 늘리고 신규 고객을 확보하는데 기여해왔습니다. 현재 아마존에서 발생하는 총 주문량 가운데 40% 이상은 마켓플레이스에서 발생하고 있습니다.
*인사팀 이메일 문의는 영어로 부탁드립니다.
*인사팀 이메일 문의는 영어로 부탁드립니다.
지원분야
모집부문
Selling Partner Support Associate 채용
Selling Partner Support Associate 채용
업무내용
DESCRIPTION
Seller Support at AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Global Seller Support Associate
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Summary of Responsibilities
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
DESCRIPTION
Seller Support at AMAZON
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.
Position Description: Global Seller Support Associate
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.
Summary of Responsibilities
• Demonstrates effective, clear and professional written and oral communication.
• Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
• Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
• Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
• Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
• Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
• Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.
고용형태
계약직
계약직
지원 자격
직무관련
BASIC QUALIFICATIONS
· Language: Fluent in English and Korean
· Demonstrated desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
· Business acumen in areas of e-commerce and retail is advantageous
· Process improvement awareness and experience
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
BASIC QUALIFICATIONS
· Language: Fluent in English and Korean
· Demonstrated desire to expand skills into new areas.
· Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application Excel and Internet Explorer / Mozilla Firefox
· Business acumen in areas of e-commerce and retail is advantageous
· Process improvement awareness and experience
· Enthusiasm and strong self-motivation.
· Strong prioritization and time management skills, with a high degree of flexibility.
· Ability to embrace constant change with flexibility and good grace.
· Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
· Demonstrates effective communication, composure, and professional attitude
· Exemplary performance record, particularly with regard to quality & productivity
우대사항
PREFERRED QUALIFICATIONS
High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.
· Education: Bachelor Degree preferred
· 6 + months experience within a customer service /contact centre environment would be an advantage.
PREFERRED QUALIFICATIONS
High energy, solution focused with a passion for customer service. The ideal candidate will demonstrate keen logical thinking and analytical skills, with the ability to understand and empathize with sellers. Willingness to work to high performance targets as well as an inquisitive and improvement based approach to work are critical competencies for this role. The Seller Support Associate demonstrates end to end ownership of every seller interaction and couples this with proactive problem solving to provide exceptional support to sellers.
· Education: Bachelor Degree preferred
· 6 + months experience within a customer service /contact centre environment would be an advantage.
지원서접수
지원방법
Public link:
www.amazon.jobs/jobs/1552537?no_int_redir=1
Public link:
www.amazon.jobs/jobs/1552537?no_int_redir=1
접수기간
07월08일 10:00 ~ 09월15일 17:07
(채용시 조기 마감될 수 있습니다)
07월08일 10:00 ~ 09월15일 17:07
(채용시 조기 마감될 수 있습니다)
추가 정보
기타정보
Team: Partner Support and Solutions
Location: KR, Seoul
Department: Seller and Brand Support-US
Team: Partner Support and Solutions
Location: KR, Seoul
Department: Seller and Brand Support-US
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
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