모집부문
Sales Service Delivery Executive (디지털 플랫폼 영업 지원)

업무내용
해당 포지션의 주업무는 International SOS의 디지털 플랫폼 설치, 운영 관련하여 고객 지원하는 것입니다.

1. International SOS의 디지털 플랫폼을 설치, 운영할 수 있도록 지원하며 사용 시 발생하는 기술적 문제를 본사에 전달 후 조치된 내용으로 고객 지원
2. 영업담당자와 함께 신규 고객 발굴을 위하여 제안서 작성, Presales 지원 (제품 설명, 발표 등)

3. 디지털 플랫폼 관련하여 추가 또는 향상된 기능이 있을 시 기존 고객에게 적용할 수 있도록 지원
4. 고객 중심 및 만족을 향상시킬수 있도록 시스템에서 발생하는 다양한 상황, 보완 내용을 고객과 논의하여 관련 내용을 본사와 논의하여 제품의 기술적 향상 도모

A. Overall

The Service Delivery Executive is responsible for deployment and adoption of Digital Travel Risk Mitigation products for customers in their assigned territory. This is a front line, customer facing and customer advocate role responsible for engaging with clients to discuss, understand, and plan for deployment of our products. This position is also responsible for ensuring optimal adoption of the products.

This role requires a customer centric focus, ability to learn how our solutions can be configured including options, good grasp of how multiple products should be positioned as a solution and the ability to influence customer decisions. The role is also responsible for liaising and participating in cross functional teams and projects as required to support our customer base, including but not limited to working with the technical teams, account management, regional sales/business development managers, product management, travel data team, reporting team and customer support specialists to ensure a successful implementation and overall client satisfaction with the products.

B. Key Responsibilities

- Manage the implementation of all International SOS Digital Travel Risk Mitigation products and services.
- Follow up with customers after deployment to ensure that the client has been successful with getting the solutions adopted by their user base.
- Engage with territory clients to understand, analyze, document and influence the decisions of customers.
- Capture feedback from customers on how to improve the Products and drive their optimal usage.
- Negotiate project plan and ensure scheduled events and milestones are delivered on time.
- Deliver periodic status reports to internal and external clients.
- Train clients on using our products effectively.
- Help clients manage the communications of the initial launch of International SOS Digital Travel Risk Mitigation Products and Services.
- Manage and support a Tier 1 Key Account portfolio within assigned territory.
- Identify up-sell opportunities and coordinate client contact with Sales.

고용형태
신입

수습기간
6개월

모집인원
0명

학력
대졸
졸업예정자 가능

외국어
영어

직무관련
- Proficient in Korean and English
- Project management experience
- Exposure in dealing with multiple contacts from different geographical areas
- Global knowledge and previous experience to international markets an advantage
- Commitment to excellence, team, and team building.
- Commitment to provide a high level of service to customers.
- Deliver results and meet customer expectations, through focus on customer needs and satisfaction
- Ability to cope with pressure and setbacks, works productively in a pressurized environment
- Ability to establish and maintain relationships with clients and cross departmental team members.
- Ability to work across technical and business unit teams to achieve results.
- Ability to project a professional image and communicate concepts and issues at a level appropriate to the audience.
- Excellent written and verbal communication skills required.

기타정보
면접은 서류전형 합격자에 한해 개별통지 합니다.
국가보훈대상자와 신체장애자는 관련서류 제출시 관계법에 따라 우대함.
남자는 병역필 또는 면제자로 해외출장에 결격사유가 없는 자.
제출하신 서류는 일체 반환하지 않습니다.
입사지원서 내용에 허위사실이 판명될 경우 입사가 취소될 수 있습니다.