모집부문
Policy Enforcement Specialist TikTok (신입/경력)

업무내용
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Policy Enforcement Specialists are responsible for delivering timely, accurate, and scaled Policy guidance to support the Moderation & QA teams responsible for the enforcement of our content policies. They are a critical link in our enforcement processes, working closely with cross-functional teams (Policy, Global Training, Moderation, etc) to ensure our policies are enforced in a high quality and consistent manner. They provide day-to-day support in ensuring an aligned understanding of our policies across teams, and identify and channel feedback on opportunities for improvement. When we iterate our policies, Policy Enforcement Specialists work closely with our global teams to ensure this happens seamlessly and effectively, and that all relevant documentation is delivered in a format and language that enforcement teams can readily utilize.

Policy Enforcement Specialists also pursue high impact opportunities to improve policy, processes, and tooling, working with multiple internal stakeholders to ensure user safety and improve user experience.

This role may include limited exposure to harmful or distressing content, which includes but is not limited to: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; or murder.

What will I be doing?
-Provide policy guidance and support to content moderation and quality teams within a specific market and product line, including policy assessments in local languages and with market knowledge.
-Support regular and ad-hoc processes to improve content policy understanding
-Maintain complete and up-to-date policy documentation for a specific market and product line, facilitating timely and accurate updates
-Provide accurate and consistent in-language proofreading support for policy documentation
-Review planned policy updates and collate feedback to improve proposals.
-Coordinate, track, and report on the effective distribution of policy changes amongst content moderation teams, ensuring the delivery of updates to all Moderation and QA Teams.
-Collaborate with global Policy Training Development and training teams to provide vetted cases for use in instructional materials
-Recommend and substantiate process improvements which will facilitate more effective policy enforcement, communication, and deployment across in-house and outsourced content moderation efforts
-Contribute to or develop analysis regarding policy-related content moderation challenges and take follow-through actions to address them
-Support the Policy teams' understanding of enforcement challenges, qualify & consolidate feedback and recommendations based on end-user experience. Maintain and improve such feedback loops.
-Support Quality teams' understanding of Policy positions with timely and accurate Policy guidance, and be accountable for improvements in the consistency of their understanding
-Partnering with internal stakeholders to identify tooling, policy or operational gaps, and manage initiatives to develop new solutions, optimize existing processes, improve safety and user's experience
-Assist XFN or QA teams and Leadership with ad-hoc projects based on business needs or upon request

고용형태
주니어경력

수습기간
3개월

모집인원
00명

학력
대졸

외국어
영어

직무관련
-Team player and ability to collaborate with different teams
-Proficiency in both English and Korean as you will predominantly cover the Korean speaking markets
-Great communication skills (verbal and interpersonal)
-Proficient in Excel (pivot tables, functions, charts etc)
-Experience with processes such as appeals management, final arbitration, data analysis etc.
-Excellent time management and great problem solving skills
-High flexibility regarding working hours and days

복리후생
[조직문화]
- 직급 없이 ‘님’으로 소통하는 수평적 조직문화
- 시간, 장소, 상황에 맞게 개성을 표현할 수 있는 자유복장
- 자유로운 연차 사용
- 다양한 문화활동으로 가득한 온오프라인 이벤트
- 경영진과 구성원간 수평적 소통을 실천하는 글로벌 전사 타운홀 미팅
- 코로나로 인해 재택근무 및 효율적 업무환경을 위한 홈오피스 물품 및 환경 지원


[업무환경]
- 삼성역에서 도보 2분거리에 있는 사무실
- 창의력이 샘솟는 다양한 컨셉의 휴게 공간
- 무제한 커피 및 음료 제공
- 휴게실 구비 및 간식 무한 리필
- 효율적인 업무 진행을 위해 업무에 최적화된 장비와 소프트웨어 제공
- 야근시 안전한 귀가를 위한 야근 택시비 지원

[성장의 기회]
- 50개 이상의 글로벌 오피스와의 협업기회
- 360도 평가로 인한 공정한 평가 시스템
- 성장에 따른 반기별/연간 인센티브의 지급
- 훌륭한 성과를 달성하는 인재를 위한 Bi-monthly Spot Bonus 보상
- 우대가격을 적용한 글로벌 언어학습지원 (영어, 스페인어, 독일어, 프랑스어, 네덜란드어, 이탈리아어)

[복리후생]
- 건강한 삶을 위해 연간 1회의 종합건강검진 서비스
- 구성원의 심리적 건강을 책임지는 심리상담 서비스 운영
- 경조 휴가 및 경조화환 지원
- 단체 상해 보험을 통한 실손 보험 지원
- 점심 식대 지원
- 팀빌딩을 위한 팀빌딩비 지원
- 해외 출장시 구성원 안전을 책임지는 여행자 보험 및 지역별 출장비 지원
- 4대 보험 / 퇴직연금 / 출산휴가 및 육아휴직 등

기타정보
Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.