모집부문
Product Trainer , Trust and Safety

업무내용
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

About the Team
Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

This role may include limited exposure to harmful or distressing content, which includes but is not limited to: bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; or murder.

Responsibilities
- Build & maintain product and policy knowledge across our lines of business
- Conduct thorough training needs analysis through effective collaboration with stakeholders (i.e., Capacity Planning, Product BP, Team Leads, Partnership Ops Success, etc.)
- Create effective training plans by having comprehensive knowledge of curriculums and a deep understanding of learner roles
- Where needed, develop and customize training materials through close partnership with stakeholders (i.e., Policy Training Development, Regional Policy, etc.)
- Onboard and operationalize new or updated products, policies, procedures through the delivery of instructor-led, virtual instructor-led and/or blended training programs.
- Recommend, develop, and implement learning interventions and best practices to ensure moderation teams, internal T&S teams and T&S partner teams (BPO) are set up for success
- Act as the key connector between all T&S training teams to ensure synergy across all learning activities, and that these are laddering up to the overall strategy
- Track and analyze learning program effectiveness through various evaluation techniques

고용형태
주니어경력

수습기간
3개월

모집인원
00명

직무관련
Minimum Qualification
- 1+ years of experience in a learning / training role
- Knowledge of curriculum design and development
- Experience developing training materials (e.g. presentations, videos, guides, etc.)
- Experience developing and implementing learning interventions
- Excellent communication in both written and spoken English and Korean. The successful candidate is expected to deliver training in both English and Korean.

Preferred Qualification
- Passion for learning and people development
- Effective analytical and problem-solving skills
- Able to analyze problems and strategize for better learning solutions
- Understanding of effective teaching methodologies
- Strong presentation and facilitation skills
- Ability to adapt style and training, depending on business needs and learner profiles
- Ability to extract and coordinate learning data for reporting purposes
- Exceptional interpersonal skills and ability to develop strong working relationships
- Experience successfully navigating a fast-paced, highly ambiguous environment

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

복리후생
[조직문화]
- 직급 없이 ‘님’으로 소통하는 수평적 조직문화
- 시간, 장소, 상황에 맞게 개성을 표현할 수 있는 자유복장
- 자유로운 연차 사용
- 다양한 문화활동으로 가득한 온오프라인 이벤트
- 경영진과 구성원간 수평적 소통을 실천하는 글로벌 전사 타운홀 미팅
- 코로나로 인해 재택근무 및 효율적 업무환경을 위한 홈오피스 물품 및 환경 지원


[업무환경]
- 삼성역에서 도보 2분거리에 있는 사무실
- 창의력이 샘솟는 다양한 컨셉의 휴게 공간
- 무제한 커피 및 음료 제공
- 휴게실 구비 및 간식 무한 리필
- 효율적인 업무 진행을 위해 업무에 최적화된 장비와 소프트웨어 제공
- 야근시 안전한 귀가를 위한 야근 택시비 지원

[성장의 기회]
- 50개 이상의 글로벌 오피스와의 협업기회
- 360도 평가로 인한 공정한 평가 시스템
- 성장에 따른 반기별/연간 인센티브의 지급
- 훌륭한 성과를 달성하는 인재를 위한 Bi-monthly Spot Bonus 보상
- 우대가격을 적용한 글로벌 언어학습지원 (영어, 스페인어, 독일어, 프랑스어, 네덜란드어, 이탈리아어)

[복리후생]
- 건강한 삶을 위해 연간 1회의 종합건강검진 서비스
- 구성원의 심리적 건강을 책임지는 심리상담 서비스 운영
- 경조 휴가 및 경조화환 지원
- 단체 상해 보험을 통한 실손 보험 지원
- 점심 식대 지원
- 팀빌딩을 위한 팀빌딩비 지원
- 해외 출장시 구성원 안전을 책임지는 여행자 보험 및 지역별 출장비 지원
- 4대 보험 / 퇴직연금 / 출산휴가 및 육아휴직 등