모집부문
CRM팀 CRM Intern

고용형태
인턴

수습기간
3개월

모집인원
0명

학력
대재(4년제)

외국어
외국어

직무관련
Job Summary/Purposes
- Support in data analysis for qualitative clienteling insight.
- Contribute to preparing Clienteling toolkits for store team and help to monitor various client-related initiatives.
- Assist in implementing Client Experience following the brand’s standards aiming for unique and excellent Miu Miu Experience.

Responsibilities
1. CRM Analysis & Reporting (CRM 데이터 분석 & 리포팅)
• Support weekly and monthly CRM KPI tracking.
(주간 & 월간 CRM KPI 리포트 작성)
• Assist in creating dashboards and performance summaries for Retail teams.
(리테일팀을 위한 대시보드 및 CRM 퍼포먼스 현황 업데이트)
• Contribute to campaign analysis (open rates, conversion rates, etc.) and highlight key insights.
(캠페인 분석 (오픈율, 전환율 등) 과 관련 인사이트 도출)

2. Clienteling Support (Clienteling 업무 지원)
• Help organize personalized CRM campaigns (targeting, content, deployment).
(부티크 맞춤형 CRM 캠페인 (타겟설정, 컨텐츠, 배포) 구성 지원)
• Assist in preparing Clienteling toolkits for store teams.
(부티크팀을 위한 클라이엔텔링 툴킷 준비 지원)
• Support the CRM Manager in monitoring and coordinating other initiatives such as Retail Events, Gifting, In-Store animations, etc.
(리테일 이벤트, 기프트관리, 매장 내 애니메이션 등 고객 관련 프로젝트 모니터링 및 실행과정에서 CRM 매니저 서포트)
• Consolidate boutique feedback and contribute to sharing best practices across the network.
(부티크 피드백 취합 & 베스트 프랙티스 선정하여 배포)

3. Client Experiences & Loyalty / Client Experience & Loyalty
• Assist in the implementation of client experiences.
(Client Experience 실행 지원)
o Help identify the right client targeting.
(타겟 고객 설정 서포트)
o Support with suppliers, gifting management and logistics.
(공급업체, 기프트관리 및 다양한 물류 지원)
• Help manage invoice follow-up and supplier coordination.
(견적서, 계산서 발행 등 공급업체와의 업무 팔로업)

4. Administrative Support (어드민 업무 지원)
• Assist the CRM Manager in creating supplier profiles in internal tools.
(필요시 내부 공유를 위해 공급업체 프로필 생성 지원)
• Support purchase order creation and budget tracking.
(PO 상신 담당 & 예산 모니터링 지원)
• Assist in handling loyalty-related orders (gifts, handwritten cards, CRM stationery).
(고객 loyalty 기프팅 관련 주문 및 재고 관리 지원)
• Coordinate internal validations and liaise with Finance and Procurement teams.
(내부 승인 절차 모니터링 & 회계팀과 협업)

Qualification
• Fluent in English
• Proficient usage of Microsoft Excel / Microsoft Excel
• Intermediate usage of Microsoft Office (Word, Powerpoint, Outlook) / Microsoft Office (Word, Powerpoint, Outlook)
• Smart and proactive with ability to adapt quickly to a fast-paced environment and provide tangible support from day one.