서울특별시 중구 정동 34-35제이피모건체이스은행 서울지점
1967년에 설립된 한국JP모간은 지난 50여 년간 한국의 고객 여러분들께 최상의 금융 서비스를 제공하기 위해 노력해왔습니다. 한국JP모간은 기업과 금융기관 그리고 정부기관에 인수합병 자문, 주식 및 채권발행시장, 리서치, 주식 위탁매매, 선물옵션 위탁매매, 파생상품 및 외환거래, 글로벌 기업금융, 금융거래 및 증권결제 그리고 펀드운용 및 판매 등의 서비스를 제공하고 있습니다. 한국JP모간의 모든 사업부문은 전세계 금융 허브인 뉴욕, 런던 및 홍콩과 긴밀한 연계체제를 구축하고 있습니다.
지원분야
모집부문
Treasury Services Client Service Analyst 정규직
Treasury Services Client Service Analyst 정규직
업무내용
•Be the first point of contact for TS client's daily servicing needs relating to cash management
•Determine and analyze issues raised and ensuring suitability of solutions proposed
•Provide answers to queries immediately where possible, and/or initiate investigation when a case has been assigned
•Take ownership in pending cases follow-up and provide proactive updates to clients
•Perform root cause analysis of defects, issues and non-compliance of service levels
•Identify and escalate issues in a timely manner
•Logging of customers inquiries and ensure that cases are closed timely
•Proactive client communication as needed basis
•Ensure risk/compliance guidelines are followed at all times
•Achieve target Client Service Key Performance Indicators
•Participate in UAT for system enhancements, as needed Skills
•Handles complex investigations
•Be the first point of contact for TS client's daily servicing needs relating to cash management
•Determine and analyze issues raised and ensuring suitability of solutions proposed
•Provide answers to queries immediately where possible, and/or initiate investigation when a case has been assigned
•Take ownership in pending cases follow-up and provide proactive updates to clients
•Perform root cause analysis of defects, issues and non-compliance of service levels
•Identify and escalate issues in a timely manner
•Logging of customers inquiries and ensure that cases are closed timely
•Proactive client communication as needed basis
•Ensure risk/compliance guidelines are followed at all times
•Achieve target Client Service Key Performance Indicators
•Participate in UAT for system enhancements, as needed Skills
•Handles complex investigations
고용형태
신입
신입
지원 자격
직무관련
•Bachelor's degree holder 0-2 years experience in customer service or front office role, preferably with exposure to financial institutions and multinational corporates
•Understanding of various aspects in clearing such as SWIFT, RTGS, Telegraphic Transfer, GIRO, etc
•Understanding of cash management products
•Excellent telephone manner and email etiquette
•Able to provide quality services in a high inquiry volume environment
•Good command of English and Korean
•Accuracy and ability to follow through
•Team player
•Ability to work independently and meet set metrics
•Good communication and influencing skills
•Bachelor's degree holder 0-2 years experience in customer service or front office role, preferably with exposure to financial institutions and multinational corporates
•Understanding of various aspects in clearing such as SWIFT, RTGS, Telegraphic Transfer, GIRO, etc
•Understanding of cash management products
•Excellent telephone manner and email etiquette
•Able to provide quality services in a high inquiry volume environment
•Good command of English and Korean
•Accuracy and ability to follow through
•Team player
•Ability to work independently and meet set metrics
•Good communication and influencing skills
지원서접수
지원방법
홈페이지 지원
1. Visit http://jobs.jpmorganchase.com/
2. Go to keyword search and enter 190023905 (job number for this role) and apply with English CV
(하단의 "지원하기" 버튼 클릭하여 이동)
제출서류 :
한글이력서, 영문이력서, 한글자기소개서 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
*모든 서류는 반드시 MS Word로 작성하기 바랍니다.
홈페이지 지원
1. Visit http://jobs.jpmorganchase.com/
2. Go to keyword search and enter 190023905 (job number for this role) and apply with English CV
(하단의 "지원하기" 버튼 클릭하여 이동)
제출서류 :
한글이력서, 영문이력서, 한글자기소개서 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
*모든 서류는 반드시 MS Word로 작성하기 바랍니다.
접수기간
03월 11일 00:00 ~ 03월 18일 17:30
03월 11일 00:00 ~ 03월 18일 17:30
문의처
seoul.hr@jpmorgan.com
seoul.hr@jpmorgan.com
이력서
국문, 영문
국문, 영문
추가 정보
기타정보
기타 문의사항은 E-mail로 문의바랍니다.
기타 문의사항은 E-mail로 문의바랍니다.
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
