서울특별시 마포구 월드컵북로 22,영준빌딩 4층
Cactus Communications (www.cactusglobal.com) is a leading provider of communication solutions, including academic and scientific editing, research impact and engagement solutions, medical communications, publication support services, English language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.
Editage (www.editage.co.kr ), a division of Cactus Communications is a consumer-technology business that helps researchers, scientists and doctors overcome barriers of the English language to engage a global audience in their cutting-edge research through publication and visual content development.
Having worked with over 250,000 scientists globally, supporting almost a million papers, Editage is now working with societies, publishers and universities to help publish cutting-edge research and to engage targeted audiences around the world, thinking beyond the traditional article that has served research publishing for over 2 centuries.
Editage (www.editage.co.kr ), a division of Cactus Communications is a consumer-technology business that helps researchers, scientists and doctors overcome barriers of the English language to engage a global audience in their cutting-edge research through publication and visual content development.
Having worked with over 250,000 scientists globally, supporting almost a million papers, Editage is now working with societies, publishers and universities to help publish cutting-edge research and to engage targeted audiences around the world, thinking beyond the traditional article that has served research publishing for over 2 centuries.
지원분야
모집부문
[해외 본사 Mumbai 근무] Customer Service Associate CS
[해외 본사 Mumbai 근무] Customer Service Associate CS
업무내용
Customer Service Associate (Korean nationals in Mumbai/willing to relocate to Mumbai, India)
Location: Mumbai, India (603/604, Satellite Gazebo, A Wing, Guru Hargovindsingh marg, Chakala, Andheri (E), Mumbai - 400 093)
The opportunity:
You will be part of Editage’s customer service team for the Korea market. Editage (www.editage.com / www.editage.co.kr) is CACTUS’ flagship brand that provides these services. Editage is one of top three brands in this space worldwide. Editage’s 50+ member Customer Service comprises of passionate customer advocates from 7+ different nationalities and cultures. We work across offices and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.
Responsibilities:
•Respond to Korean customer queries over email/chat/phone
•Understand customer needs and requirements over email/chat/phone
•Convert new and prospect customers into fans of our services by giving them the best suited price /service/delivery options in the first go
•Ensure repeat and loyal customers stay loyal by providing a superlative customer service experience
•Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition
•Maintain fast response times and adhere to SLAs, while maintaining with zero errors in processes
Customer Service Associate (Korean nationals in Mumbai/willing to relocate to Mumbai, India)
Location: Mumbai, India (603/604, Satellite Gazebo, A Wing, Guru Hargovindsingh marg, Chakala, Andheri (E), Mumbai - 400 093)
The opportunity:
You will be part of Editage’s customer service team for the Korea market. Editage (www.editage.com / www.editage.co.kr) is CACTUS’ flagship brand that provides these services. Editage is one of top three brands in this space worldwide. Editage’s 50+ member Customer Service comprises of passionate customer advocates from 7+ different nationalities and cultures. We work across offices and time zones and use a combination of deep local knowledge, customer preferences, service understanding and passion to delight customers on every interaction.
Responsibilities:
•Respond to Korean customer queries over email/chat/phone
•Understand customer needs and requirements over email/chat/phone
•Convert new and prospect customers into fans of our services by giving them the best suited price /service/delivery options in the first go
•Ensure repeat and loyal customers stay loyal by providing a superlative customer service experience
•Be the voice of the customer for internal teams and go the extra mile to delight customers so that they come back and prefer our brand over competition
•Maintain fast response times and adhere to SLAs, while maintaining with zero errors in processes
고용형태
신입
신입
수습기간
수습기간 3개월
수습기간 3개월
모집인원
1명
1명
지원 자격
학력
대졸
대졸
직무관련
Required skills & traits
•Bachelor’s degree in any subject
•Native level written and spoken Korean language skills
•Good English speaking, writing and comprehension skills
•Very strong customer focus and a customer first approach
•Ability to multi-task and manage stress
•Positive, passionate, open and keen to learn
Required skills & traits
•Bachelor’s degree in any subject
•Native level written and spoken Korean language skills
•Good English speaking, writing and comprehension skills
•Very strong customer focus and a customer first approach
•Ability to multi-task and manage stress
•Positive, passionate, open and keen to learn
우대사항
Preferred skills & traits
•1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
•Tech-savvy, comfortable with social media platforms and using technology to get daily tasks done
•Like to travel, meet and make friends from different cultures
•Contribute to your team’s success, work well in a team
Preferred skills & traits
•1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
•Tech-savvy, comfortable with social media platforms and using technology to get daily tasks done
•Like to travel, meet and make friends from different cultures
•Contribute to your team’s success, work well in a team
지원서접수
접수기간
07월 09일 11:00 ~ 08월 07일 23:59
(채용시 조기 마감될 수 있습니다)
07월 09일 11:00 ~ 08월 07일 23:59
(채용시 조기 마감될 수 있습니다)
담당자
인사담당자
인사담당자
문의처
02-3140-4315 soojung.ahn@cactusglobal.com
02-3140-4315 soojung.ahn@cactusglobal.com
이력서
국문, 영문
국문, 영문
전형절차
서류 전형
CS Manager 면접
Case Study
본사 HR Manager 면접
최종합격
추가 정보
기타정보
Click here (https://www.youtube.com/watch?v=fBULtQmWPz0&feature=youtu.be) to watch a short video testimonial of Ms. Maya Yokogi who talks about her journey at CACTUS.
What’s in it for you?
•Global exposure: work in a global organization and interact with colleagues from different nationalities
•Learn & Grow: Our goal is to keep you as long possible and help you build a career with us. We do this by creating an environment where you will grow both personally and professionally
•Culture & Team: We never stop recruiting the best people because without an amazing team nothing is possible. People at CACTUS are awesome to work with, driven, smart and know how to get things done like nobody else.
•Competitive salary: a competitive salary which allows you to live comfortably in Mumbai.
•Flight tickets: CACTUS will pay for your flight tickets from your home country to Mumbai and back. We will also pick you up from the airport when you arrive.
•Accommodation: CACTUS subsidizes company accommodation close to the office location. This is usually a 2- bedroom/hall/kitchen apartment. Apartment deposit and brokerage will be paid by CACTUS. You will share this apartment with another Cactizen of the same gender. The apartment will be furnished with sofa, bed, and wardrobe. Amenities like a refrigerator, washing machine, water filter, geyser, microwave oven, gas stove, and utensils will be provided. CACTUS will bear the cost of maintaining these amenities.
•Commute to work: During your first few days in India, an Office Assistant from the Helpdesk team will pick you up and drop you back to your apartment and until you are comfortable handling Indian traffic!
•Visa fees: CACTUS will reimburse your visa application fees upon arrival. We will also provide complete support for Visa and FRRO [Foreign Regional Registration Office]-related work when in India.
•Insurance: You are eligible for accident insurance worth Rs. 500,000 and Mediclaim [Health Insurance] worth Rs. 200,000.
•Health check-up: CACTUS provides a free annual health check-up (provided you are present in office on those days).
•Breakfast: A delicious daily Indian breakfast is available free of cost at office.
•In-house gym: A fully equipped gymnasium is located in the same building as CACTUS office. Members can enroll for group activities like Zumba, Yoga, Masala Bhangra etc.
•Early shift allowance: If you are in a shift starting before 7:00 am IST, you will be eligible to receive 300 INR per day allowance, reimbursement of travel (one way) based on actual expenses and 150 INR per day for food expenses.
Work timings: since this is a customer facing role it requires you to work in rotational 9 hour shifts (including 1 hour lunch break). Earliest shift starts 05:30 a.m. IST, latest shift starts 10:30 a.m. IST. You need to report at least 15 mins before shift starts. You will also need to work 1-2 Saturdays a month. (You will be eligible for compensatory leave in these cases).
Connect with us on, LinkedIn(https://in.linkedin.com/company/cactus-communications), Facebook(www.facebook.com/CactusCommunications) & Instagram(www.instagram.com/cactus_global) to remain abreast with the latest developments.
Click here (https://www.youtube.com/watch?v=fBULtQmWPz0&feature=youtu.be) to watch a short video testimonial of Ms. Maya Yokogi who talks about her journey at CACTUS.
What’s in it for you?
•Global exposure: work in a global organization and interact with colleagues from different nationalities
•Learn & Grow: Our goal is to keep you as long possible and help you build a career with us. We do this by creating an environment where you will grow both personally and professionally
•Culture & Team: We never stop recruiting the best people because without an amazing team nothing is possible. People at CACTUS are awesome to work with, driven, smart and know how to get things done like nobody else.
•Competitive salary: a competitive salary which allows you to live comfortably in Mumbai.
•Flight tickets: CACTUS will pay for your flight tickets from your home country to Mumbai and back. We will also pick you up from the airport when you arrive.
•Accommodation: CACTUS subsidizes company accommodation close to the office location. This is usually a 2- bedroom/hall/kitchen apartment. Apartment deposit and brokerage will be paid by CACTUS. You will share this apartment with another Cactizen of the same gender. The apartment will be furnished with sofa, bed, and wardrobe. Amenities like a refrigerator, washing machine, water filter, geyser, microwave oven, gas stove, and utensils will be provided. CACTUS will bear the cost of maintaining these amenities.
•Commute to work: During your first few days in India, an Office Assistant from the Helpdesk team will pick you up and drop you back to your apartment and until you are comfortable handling Indian traffic!
•Visa fees: CACTUS will reimburse your visa application fees upon arrival. We will also provide complete support for Visa and FRRO [Foreign Regional Registration Office]-related work when in India.
•Insurance: You are eligible for accident insurance worth Rs. 500,000 and Mediclaim [Health Insurance] worth Rs. 200,000.
•Health check-up: CACTUS provides a free annual health check-up (provided you are present in office on those days).
•Breakfast: A delicious daily Indian breakfast is available free of cost at office.
•In-house gym: A fully equipped gymnasium is located in the same building as CACTUS office. Members can enroll for group activities like Zumba, Yoga, Masala Bhangra etc.
•Early shift allowance: If you are in a shift starting before 7:00 am IST, you will be eligible to receive 300 INR per day allowance, reimbursement of travel (one way) based on actual expenses and 150 INR per day for food expenses.
Work timings: since this is a customer facing role it requires you to work in rotational 9 hour shifts (including 1 hour lunch break). Earliest shift starts 05:30 a.m. IST, latest shift starts 10:30 a.m. IST. You need to report at least 15 mins before shift starts. You will also need to work 1-2 Saturdays a month. (You will be eligible for compensatory leave in these cases).
Connect with us on, LinkedIn(https://in.linkedin.com/company/cactus-communications), Facebook(www.facebook.com/CactusCommunications) & Instagram(www.instagram.com/cactus_global) to remain abreast with the latest developments.
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
