서울특별시 마포구 월드컵북로 22,영준빌딩 4층
Cactus Communications (www.cactusglobal.com) is a leading provider of communication solutions, including academic and scientific editing, research impact and engagement solutions, medical communications, publication support services, English language workshops, transcription, and translation. Our company mission is to enable growth through effective communication.
Editage (www.editage.co.kr ), a division of Cactus Communications is a consumer-technology business that helps researchers, scientists and doctors overcome barriers of the English language to engage a global audience in their cutting-edge research through publication and visual content development.
Having worked with over 250,000 scientists globally, supporting almost a million papers, Editage is now working with societies, publishers and universities to help publish cutting-edge research and to engage targeted audiences around the world, thinking beyond the traditional article that has served research publishing for over 2 centuries.
Editage (www.editage.co.kr ), a division of Cactus Communications is a consumer-technology business that helps researchers, scientists and doctors overcome barriers of the English language to engage a global audience in their cutting-edge research through publication and visual content development.
Having worked with over 250,000 scientists globally, supporting almost a million papers, Editage is now working with societies, publishers and universities to help publish cutting-edge research and to engage targeted audiences around the world, thinking beyond the traditional article that has served research publishing for over 2 centuries.
지원분야
모집부문
CS Associate, Customer Service Manager
CS Associate, Customer Service Manager
업무내용
Responsibilities:
- Target oriented growth and management of key accounts
- Respond and Understand to Korean customer queries over email/phone/ offline meeting
- Interact with customers from Korea through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services
- Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns
- Deliver all customer’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions
- Support chat with customers (if required)
1. 기관계정 관리 (B2C)
2. 견적서 발송/ 접수 작업처리
3. 전화상담을 통한 CS 처리
- 고객불만 사항 응대
- 온라인 고객 문의 및 이슈처리
- 업셀링 상담
- 고객만족도 조사
Responsibilities:
- Target oriented growth and management of key accounts
- Respond and Understand to Korean customer queries over email/phone/ offline meeting
- Interact with customers from Korea through calls (incoming and outbound) to assist them in troubleshooting or investigating issues or complaints as well as promoting/selling the services
- Manage customer drop-out calls (prospect/ shopping cart) to ensure that the customer returns
- Deliver all customer’s requirements accurately and quickly in English to the relevant team so that team can come up with solutions
- Support chat with customers (if required)
1. 기관계정 관리 (B2C)
2. 견적서 발송/ 접수 작업처리
3. 전화상담을 통한 CS 처리
- 고객불만 사항 응대
- 온라인 고객 문의 및 이슈처리
- 업셀링 상담
- 고객만족도 조사
고용형태
신입
신입
수습기간
3개월
3개월
모집인원
1명
1명
지원 자격
학력
대재(2,3년제)
대재(2,3년제)
전공
전공무관
전공무관
외국어
영어능통자 우대합니다.
영어능통자 우대합니다.
직무관련
Desired skills, qualifications, experience:
- College/ Bachelor’s degree in any subject
- Native level written and spoken Korean language skills
- Good English speaking, writing and comprehension skills - 1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
- Basic computer knowledge is required
- Very strong customer focus and adaptability to different personality types and people from different cultures
- Strong mind set of customer service
- Positive, passionate, open and keen to learn
- Ability to multi-task and manage time effectively(Deliver completed files on time)
- 학력 : 초대졸 이상 (2,3년)
- 나이/성별 : 무관
- 긍정적인 마인드
- 영어커뮤니케이션 가능자
- MS Office 활용 가능자
- CS 경험자 우대
Desired skills, qualifications, experience:
- College/ Bachelor’s degree in any subject
- Native level written and spoken Korean language skills
- Good English speaking, writing and comprehension skills - 1- 2 years’ previous experience in a customer service or related role is preferred (Fresh graduates are welcome)
- Basic computer knowledge is required
- Very strong customer focus and adaptability to different personality types and people from different cultures
- Strong mind set of customer service
- Positive, passionate, open and keen to learn
- Ability to multi-task and manage time effectively(Deliver completed files on time)
- 학력 : 초대졸 이상 (2,3년)
- 나이/성별 : 무관
- 긍정적인 마인드
- 영어커뮤니케이션 가능자
- MS Office 활용 가능자
- CS 경험자 우대
지원서접수
지원방법
슈퍼루키 지원 또는 인사담당자 앞 메일 접수
슈퍼루키 지원 또는 인사담당자 앞 메일 접수
접수기간
03월 17일 14:10 ~ 04월 09일 15:18
03월 17일 14:10 ~ 04월 09일 15:18
담당자
인사담당자
인사담당자
문의처
010-4738-3656 soojung.ahn@cactusglobal.com
010-4738-3656 soojung.ahn@cactusglobal.com
이력서
국문, 영문
국문, 영문
전형절차
서류전형
실무면접
HR 면접
추가 정보
기타정보
The Opportunity:
You will be part of Editage’s customer service team for the Korea market. You will play the role of a trusted advisor being the bridge between the customer and CACTUS by understanding the customer's situation and providing suitable solutions, appropriately replying to their queries and offering advice and useful recommendations.
The Opportunity:
You will be part of Editage’s customer service team for the Korea market. You will play the role of a trusted advisor being the bridge between the customer and CACTUS by understanding the customer's situation and providing suitable solutions, appropriately replying to their queries and offering advice and useful recommendations.
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
