모집부문
[Tesla Korea] Field Support Engineering Intern (3 Months Contract), Yongin, Gyeonggi, Korea

업무내용
The Role

Tesla Motors is seeking an internship for Field Support Engineer in Korea. The Asia Pacific Field Support Engineering team is a key connection point between our Asia Pacific’s service centers and the development and production teams in Silicon Valleny, California and Shanghai. This position will be responsible for keeping our vehicles on the road through proactive analyses of the vehicle fleet and to reduce their time spent in service centers by effective remote/on-site diagnostic works. This role requires efficiently work with large amounts of data to process information and make the correct conclusions in a timely manner. This role requires the candidate having strong technical background for diagnosing complex electromechanical systems with heavy software content and deployed in safety-critical applications. This engineer is passionate about diagnostics, systemically thinking with great understanding technical system-level architecture and issues. Providing high level of support to the Asia Pacific Field Support Engineers, Product Support Engineers, Software/Hardware developers, Marketing, Sales, Compliance, Legal & Business Resolution Team. This position will report to the Senior Field Support leadership of the region.

Responsibilities
· Learn how to debug systems and perform diagnostics on field failures both remotely - looking at data logged by the vehicle, and directly in the field
· Support field issue investigation with a wide range of troubleshooting techniques and remote diagnosis, travel might be required to perform field diagnosis or repair. The position sitting within Korea region and require daily support for Korea mainly but work for Asia Pacific Zone.
· Provide technical support to local service centers to minimize vehicle downtime, through day-to-day coverage of escalated zone level service cases escalated internationally in a timely manner.
· Regular collaboration with Regional Technical Support Specialists to ensure consistent and stable global service operations
· Provide Technical information/support to the Regional Technical Specialist network
·Support Product Support Engineers to ensure new issues are fully investigated and that countermeasures are in place
· Support Product Support Engineers, Product Excellence, and Failure Analysis team members to perform further root cause analysis on field failures by component/subsystem owners where necessary
· Assist Projects and support Product Support Engineers to evaluate vehicle new design features/fixes and perform regional testing
· Support developing diagnostic tooling or equipment required by local regulation where necessary. Both at a Software and Hardware level
· On boarding to firmware OTA(Over-The-Air) process of Asia Pacific and support OTA filing to local authorities.
· Provide data or technical topics related reports on local recall, service campaign or answering for RFI (Request for Information) from authorities
· Recognize trends and patterns in field failures and provide written feedback to Product Support Engineers to drive future designs
· Support with high level Incident response requests and market specific feature and homologation verification activities

고용형태
인턴

학력
대재(4년제)

직무관련
Requirements
· Preferably studying towards a degree in Electrical/Electronic/ Mechatronics Engineering field
· Capable of self-reliant working in a fast paced and always changing environment
· Personality with hands-on-mentality and proactive way of working & thinking
· The ability to keep an overview and improve processes
· Availability for occasional off-hours work and traveling
· Excellent analytical, verbal, and written communication skill
· Native in Korean and fluent in English