서울시 강남구 테헤란로 518 틱톡
[Inspire Creativity and Bring Joy]
틱톡은 쇼트 모바일 비디오의 궁극적인 목적지가 되는 것을 지향하며, 우리의 미션은 창의력을 고취시키고 즐거움을 주는 것입니다. 우리는 LA, 뉴욕, 런던, 파리, 베를린, 두바이, 뭄바이, 싱가포르, 자카르타, 서울 그리고 도쿄에 글로벌 오피스를 두고 있습니다.
틱톡은 쇼트 모바일 비디오의 궁극적인 목적지가 되는 것을 지향하며, 우리의 미션은 창의력을 고취시키고 즐거움을 주는 것입니다. 우리는 LA, 뉴욕, 런던, 파리, 베를린, 두바이, 뭄바이, 싱가포르, 자카르타, 서울 그리고 도쿄에 글로벌 오피스를 두고 있습니다.
지원분야
모집부문
Search Operations Team Lead - Korea Trust & Safety, Korea
Search Operations Team Lead - Korea Trust & Safety, Korea
업무내용
What will I be doing?
- Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
- Being responsible for landing new projects and providing high-quality training to BPO site
- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
- Creating an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
- Additional compatible and related responsibilities which are not necessarily listed above
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
What will I be doing?
- Leading, managing, recruiting & developing the local search operation team, helping them to achieve their full potential and maintain high standards & quality of work
- Being responsible for ensuring that all services are delivered within the framework of TikTok's core values and in line with existing policies & procedures
- Being responsible for leading the team to perform policy, process & strategies localization, BPO quality management, Quality assurance, RCA, data analysis & deep dives, making reports & policy recommendations and strengthening the team's understanding of Search Ops policies.
- Continuously evaluate outcomes, manage performance, establish and optimize the workflow and SOPs, report, analyse, and optimize quality process to ensure productivity, quality, effect and efficiency goals can be met.
- Being responsible for cooperating with cross-functional teams such as product, research & development teams to optimize search strategies and improve users' search experience.
- Being responsible for landing new projects and providing high-quality training to BPO site
- Actively promoting and supporting inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
- Creating an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
- Additional compatible and related responsibilities which are not necessarily listed above
- Willing to work with sensitive issues that include child exploitation, a variety of religious and political views, violence, adult & sexual content
고용형태
주니어경력
주니어경력
모집인원
0명
0명
지원 자격
학력
대재(4년제)
대재(4년제)
전공
전공무관
전공무관
직무관련
Minimum Qualification
- Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.]
- Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
- General knowledge about Search Engineering/Search engines and Search related strategies.
- Deep understanding of online safety, privacy, and expression issues
- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Korean
Minimum Qualification
- Recent and minimum 2 years experience as Team Lead/Content Manager/ Technical Lead [Strong people management skills and currently managing large multicultural teams with diverse skills.]
- Possesses good interpersonal skills, demonstrate good judgment, training and coaching skills
- General knowledge about Search Engineering/Search engines and Search related strategies.
- Deep understanding of online safety, privacy, and expression issues
- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and Korean
우대사항
Preferred Qualifications
- 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus
- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
- Strong attention to detail and ability to work independently
Preferred Qualifications
- 3+ years’ experience working on quality management in a major tech or media company, experience in Search operation is a plus
- Proven track record of working with cross-functional partners, across different countries, ideally have experience with different markets/region
- Strong attention to detail and ability to work independently
지원서접수
접수기간
11월 27일 14:37 ~ 06월 16일 09:46
(채용시 조기 마감될 수 있습니다)
11월 27일 14:37 ~ 06월 16일 09:46
(채용시 조기 마감될 수 있습니다)
추가 정보
기타정보
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
Trust & Safety recognises that keeping our platform safe for TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.
We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.
TikTok is dedicated to fostering an inclusive and diverse workplace that values and respects individuals with disabilities. Our commitment is to create equal opportunities and provide a supportive environment for all employees.
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
