GENERAL ROLE

The main objective for this role is to share the business information and insight with store and the related team by providing meaningful support required by store management, including data analysis, so the store team can achieve its sales objective and deliver the best service to our customers. 

The role is to be the one of the main contacts for the store, in relation to sales & organization management. Supports and supervises all activities of the store team related to objective achievement, which involves making reports on a regular basis for internal organization & external environment, monitoring KPI, finding potential improve-area, and providing recommendations or solutions to improve sales activity. 

This is a contract-based position for 12 months.

MAJOR RESPONSIBILITIES

1. Support Retail Management 

• Prepare daily /monthly/quarterly sales reports as well as competitor analysis to be reported to the retail director and related teams
• Perform in-depth analysis to bring the best performance result of each store related to store operation: achieve sales target, encourage staffs performance (KPI), and sustain highest sell-thru
• Support to establish monthly/annual stores’ sales targets and perform re-estimation quarterly for the upcoming months based on the current performances
• Prepare store manager’s yearly KPI agreement letter
• Ensure all the stores to comply with company operations policy and procedure
• Prepare and support monthly store manager meetings
• Seek for the optimum version of reports, as the most comprehensive and effective for the organization 

2. Support Customer Relation Management 

• Regularly shares specific customer segments’ portfolio with CRM specialists in stores to encourage up-selling, and cross-selling based on their purchasing history or pattern
• Analyze various internal CRM databases to prepare for the best potential invitees for various events while co-working with communication team
• Prepare the customer segments report and share with related teams to develop customer strategy further
• Ensure that customer information is secured and followed by data protection regulations 

3. Support HR and Store Development 

• Help the retail management team to build and develop a strong team through good recruitment practices, proper training, and performance management process
• Supports manager by providing insightful analysis and ideas for store organization development
• Develop the evaluation process for the store team including analyzing capability of each staff 

REQUIREMENTS & CAPABILITIES

• Ideally more than 3 years of experience in the retail industry
• Strong understanding of sales in a luxury retail environment
• Good analytical skills
• Strong interpersonal and communication skill
• Must be a good team player, detail-minded, service-oriented, and self-motivated
• Fluent in English is a must
• Good at Microsoft Office program, advanced level in Excel