Calvin Ho is a Customer Service Representative at Bloomberg’s Hong Kong office. Here, he tells us more about his first year at Bloomberg – what he enjoys most about his role, what he has learned about the vast world of fintech so far, and his aspirations to grow with the company.

I first heard about Bloomberg when I was still a business student in school. Back then, I had to do a lot of research as part of my coursework, and the Bloomberg Terminal – with all the fascinating data insights and analysis tools it offers – helped me a lot with my projects. I saw that Bloomberg is a game-changer in the world of finance and technology, and felt inspired to apply for a role with the company.

Being a part of Bloomberg is a dream come true. Of course, I’ve faced several challenges during my time with the company, but these experiences have helped me to build a great foundation for a career in this industry. I know that there’s still a lot to learn and I am excited to face future challenges head-on.

Entering the world of fintech

Even after a year in this role, I’m still learning something new every day. At Bloomberg, we have a wide range of products – from consumer application, news and multimedia, to enterprise solutions including our terminal software and hardware. My team, Bloomberg Customer Support (BCS), supports inquiries about all these different products and services, so there is a lot to learn!

Fortunately, the company provides a lot of training to bring new joiners up to speed. At the beginning, I had to undergo an eight-week classroom-style training program, which covered fundamental topics from software set-up and hardware troubleshooting to product knowledge and financial concepts. This is aimed at helping us to understand our clients and their workflow.

My role can be very challenging as the tasks I handle are wide and varied. But at the end of the day, it is immensely satisfying to be part of this fast-moving industry, not just answering clients’ queries but also building strong relationships with them, and helping them move towards a more efficient workflow. I also really enjoy my job as it enables me to interact with many different people.

A truly global business

At Bloomberg, there is a real emphasis on collaboration. Here in BCS, we handle thousands of calls a day globally. To keep track of what’s going on, we constantly share information across the team via our instant chat system.

Also, my role sees me working closely with colleagues from across the globe. In the early morning, I work with the New York team to support the US clients. Throughout the day, I communicate closely with my colleagues from Tokyo, Singapore and Shanghai, before collaborating with the London team in the late afternoon. These day-to-day interactions have helped me to expand my professional network outside of Hong Kong. This means that when I started handling global projects, I was already familiar with some of my team members from other regions. Also, having colleagues from different backgrounds truly enables me to understand the global nature of our business.

It’s all about the people

People in Bloomberg always work to support one another through difficult situations. Whether it is the Support team or Sales team or otherwise, we all seek to achieve a common goal – to assist our clients’ business.

COVID-19 is a perfect example. At the start of the pandemic, there was a lot of market volatility, and many of our users required technical assistance. Despite the challenges of remote working, we continued collaborating across departments and regions to provide seamless support to our clients.

One of the things I like most about working at Bloomberg is how much the company values its employees. It is easy to see that Bloomberg invests a lot in its people – for instance, the company has provided us with a lot of work-from-home support during COVID-19. We still have the flexibility to choose our working arrangements – even though we are now allowed to return to the office, the option to work from home remains available.

Bloomberg is really supportive when it comes to career progression, too. The company provides various e-learning platforms and regularly conducts workshops for employees to learn new business skills and technical knowledge. Bloomberg really champions its employees’ personal and professional development – and this is what motivates me to pursue a long-term career at the company.

A fruitful and fulfilling year

All in all, I would say that my first year at Bloomberg has been an immensely fruitful one. I have participated in extensive training for my role, and my teammates and manager have been nothing but supportive. I love that my team feels just like one big family. Even with the challenges of the COVID-19 pandemic, and with most of us working from home, the care and support we have for one another are apparent.

Additionally, in the past year, I have been granted a lot of opportunities to interact with different departments through my role and projects in BCS. This has enabled me to broaden my horizons and given me a more well-rounded understanding of the company. I am very thankful for the opportunities I’ve been granted in the past year – it will always be the most valuable year to look back on.

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