테헤란로 152강남파이낸스센터 18층
델 테크놀로지스는 업계에서 가장 포괄적이고 혁신적인 기술, 솔루션 및 서비스를 제공함으로써 전 세계 기업과 조직 그리고 개인이 다가온 데이터 시대에 걸맞은 디지털 미래를 구현하고, 업무와 일상 생활에서 혁신을 실현할 수 있도록 지원하고 있습니다. 1984년 Michael Dell 회장이 재학 중이던 텍사스 대학교의 기숙사에서 시작된 Dell Technologies는 오늘날 전 세계 디지털 환경을 변화시키는 데 중추적인 역할을 하고 있습니다. 세계 최고의 기술 기업 중 하나로서 하이브리드 클라우드 솔루션에서 HPC(High Performance Computing), 원대한 사회 공헌 플랜 그리고 환경 보호 및 지속 가능한 발전을 위한 사업에 이르기까지 Dell Technologies가 펼치는 모든 활동은 전 세계 모든 사람들에게 영향을 미치고 있습니다.
지원분야
모집부문
[Dell Technologies] Client, Technical Support Engineer 신입
[Dell Technologies] Client, Technical Support Engineer 신입
업무내용
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Client Technical Support Engineer in our Services team in Seoul.
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
- Troubleshoots technical issues with Dell Client (hardware and software) in order to resolve customer issue
- Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames.- Follows up with customers via phone and email to ensure a total solution for their technical questions.
- Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customers complete satisfaction.
- Maintain accurate call logging and tracking into customer support database
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Client Technical Support Engineer in our Services team in Seoul.
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
- Troubleshoots technical issues with Dell Client (hardware and software) in order to resolve customer issue
- Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames.- Follows up with customers via phone and email to ensure a total solution for their technical questions.
- Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customers complete satisfaction.
- Maintain accurate call logging and tracking into customer support database
고용형태
신입
신입
모집인원
0명
0명
지원 자격
학력
대졸
대졸
전공
IT Related
IT Related
외국어
영어
영어
직무관련
1) Understanding & Knowledge on Dell Technologies’ Products (Training will be delivered after Joining)
•Broad knowledge of Computer system HW and OS, Network
•Dell Technologies PC, Notebook, Workstation, Display
•Knowledge on Legacy or Cloud infrastructure
2) Ability to speak, read and write in English
3) Strong Problem solving and customer relationship skills
4) Experience in providing direct support to end-user, either service business or IT business
5) A degree in computer science or related to IT
6) Good reporting and documentation skills
1) Understanding & Knowledge on Dell Technologies’ Products (Training will be delivered after Joining)
•Broad knowledge of Computer system HW and OS, Network
•Dell Technologies PC, Notebook, Workstation, Display
•Knowledge on Legacy or Cloud infrastructure
2) Ability to speak, read and write in English
3) Strong Problem solving and customer relationship skills
4) Experience in providing direct support to end-user, either service business or IT business
5) A degree in computer science or related to IT
6) Good reporting and documentation skills
지원서접수
지원방법
이메일지원 : [email protected]
제출서류 :
한글이력서, 영문이력서, 한글자기소개서 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
*모든 서류는 반드시 MS Word로 작성하기 바랍니다.
이메일지원 : [email protected]
제출서류 :
한글이력서, 영문이력서, 한글자기소개서 (각종 증빙서류는 서류전형합격자에 한해 추후제출)
*모든 서류는 반드시 MS Word로 작성하기 바랍니다.
접수기간
05월 13일 00:00 ~ 06월 12일 23:59
05월 13일 00:00 ~ 06월 12일 23:59
담당자
이희원
이희원
문의처
+82-2-2194-6549 [email protected]
+82-2-2194-6549 [email protected]
이력서
국문, 영문
국문, 영문
추가 정보
기타정보
기타 문의사항은 E-mail로 문의바랍니다.
기타 문의사항은 E-mail로 문의바랍니다.
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
