테헤란로 152강남파이낸스센터 18층
델 테크놀로지스는 업계에서 가장 포괄적이고 혁신적인 기술, 솔루션 및 서비스를 제공함으로써 전 세계 기업과 조직 그리고 개인이 다가온 데이터 시대에 걸맞은 디지털 미래를 구현하고, 업무와 일상 생활에서 혁신을 실현할 수 있도록 지원하고 있습니다. 1984년 Michael Dell 회장이 재학 중이던 텍사스 대학교의 기숙사에서 시작된 Dell Technologies는 오늘날 전 세계 디지털 환경을 변화시키는 데 중추적인 역할을 하고 있습니다. 세계 최고의 기술 기업 중 하나로서 하이브리드 클라우드 솔루션에서 HPC(High Performance Computing), 원대한 사회 공헌 플랜 그리고 환경 보호 및 지속 가능한 발전을 위한 사업에 이르기까지 Dell Technologies가 펼치는 모든 활동은 전 세계 모든 사람들에게 영향을 미치고 있습니다.
지원분야
모집부문
[Dell Technologies] Global Services Client Technical Support Engineer (신입사원)
[Dell Technologies] Global Services Client Technical Support Engineer (신입사원)
업무내용
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Client Solution Products such as PC, desktops, display monitors, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
- Troubleshoots technical issues with Dell Client (hardware and software) in order to resolve customer issue
- Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames.- Follows up with customers via phone and email to ensure a total solution for their technical questions.
- Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customers complete satisfaction.
- Maintain accurate call logging and tracking into customer support database
- Responsible for providing telephone/email/chat, online, social media and remote diagnostic technical support of Client Solution Products such as PC, desktops, display monitors, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software industry or proprietary.
- Troubleshoots technical issues with Dell Client (hardware and software) in order to resolve customer issue
- Answers questions about installation, operation, configuration, customization, and usage of assigned products. Responsible for following defined policies & procedures (e.g verifies warranty entitlement, etc).
- Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
- Documents problems in the support solution database for diagnostics and solution implementation.
- Assists phone customers by diagnosing problems, and providing resolutions for technical and service issues within standard time frames.- Follows up with customers via phone and email to ensure a total solution for their technical questions.
- Escalates calls, as appropriate, to the respective group for higher level technical support in order to resolve the issue to the customers complete satisfaction.
- Maintain accurate call logging and tracking into customer support database
고용형태
신입
신입
지원 자격
직무관련
대졸 이상 (전공 무관)
대졸 이상 (전공 무관)
우대사항
- At least 1 year of relevant experience in providing technical support
- Ability to speak, read and write in English
- Strong problem solving and customer relationship skills
- Experience in providing direct support to end-user either Service business or IT business
- Good reporting and documentation skills
- Broad knowledge of Computer system hardware and OS, Network
- At least 1 year of relevant experience in providing technical support
- Ability to speak, read and write in English
- Strong problem solving and customer relationship skills
- Experience in providing direct support to end-user either Service business or IT business
- Good reporting and documentation skills
- Broad knowledge of Computer system hardware and OS, Network
지원서접수
지원방법
이메일 지원
*지원 시 자유 양식의 한글/영문 이력서 (MS Word/PDF) 첨부
이메일 지원
*지원 시 자유 양식의 한글/영문 이력서 (MS Word/PDF) 첨부
접수기간
12월 03일 00:00 ~ 12월 09일 23:59
12월 03일 00:00 ~ 12월 09일 23:59
전형절차
서류 전형
면접
추가 정보
기타정보
We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world.
Every member of our team plays a critical role in bringing our purpose to life through your work, passion and commitment to do the absolute best we can for our company, our customers and for each other.
근무지: 서울시 강남구 역삼동 강남파이낸스센터 빌딩 (GFC) 18층
채용인원: 0명
We believe that progress lives at the intersection of technology and humanity, and that our role is to bring innovation to people everywhere to drive progress around the world.
Every member of our team plays a critical role in bringing our purpose to life through your work, passion and commitment to do the absolute best we can for our company, our customers and for each other.
근무지: 서울시 강남구 역삼동 강남파이낸스센터 빌딩 (GFC) 18층
채용인원: 0명
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
