모집부문
Seller Partner Support Seller Partner Support Associate

업무내용
Seller Support at AMAZON
Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. The Seller Support team acts as the primary interface between Amazon and our 3rd party sellers. We obsess over providing world class support to 3rd party Sellers on the Amazon platform. We strive to predict the Seller's needs before they recognize they may need our support, create innovative self-help tools, and provide solutions to help our partners better serve their customers.

Position Description: Global Seller Support Associate
(Fixed-term with Amazon, but have chance to convert to full-time employee; Working remotely )
The Seller Support Associate acts as the primary interface between Amazon and our 3rd party sellers, providing phone and/or email support governed by internal service level agreements. The Seller Support Associate will be responsible for providing timely and accurate operational support to 3rd party Sellers on the Amazon platform. The successful candidate has an immediate, distinct effect on the experience of customers of Amazon, making a strong record of customer focus a high standard for the role. A Seller Support Associate is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment.

Summary of Responsibilities

Provides prompt and efficient service to Amazon Sellers and Merchants including the appropriate escalation of Sellers’ issues.
Demonstrates effective, clear and professional written and oral communication.
Maintains a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed.
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures.
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.
Liaise with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions.

고용형태
계약직

수습기간
6-month

모집인원
10명

학력
대재(4년제)
Bachelor's degree preferred

외국어
English

직무관련
Basic qualifications

Language: Fluent in English and Korean
Demonstrated desire to expand skills into new areas.
Business acumen in areas of e-commerce and retail is advantageous
Technical (Computers & Internet) savvy is required. Desired skill-sets include MS Office Application, Excel and Internet Explorer / Mozilla Firefox
Process improvement awareness and experience
Enthusiasm and strong self-motivation.
Ability to embrace constant change with flexibility and good grace.
Strong prioritization and time management skills, with a high degree of flexibility.
Demonstrate appropriate sense of urgency and adaptability in response to changing business needs
Exemplary performance record, particularly with regard to quality & productivity
Demonstrates effective communication, composure, and professional attitude