서초구 서초대로52길 38크란츠빌딩 7층
인포빕은 글로벌 클라우드 커뮤니케이션 플랫폼 (CpaaS/SaaS) 을 제공하는 대표 기업입니다. 기업이 고객이 선호하는 채널을 통해 쉽고 적절한 대응으로 고객 여정의 전 단계에 걸쳐 연결된 고객 경험을 구축할 수 있도록 지원하고 있습니다.
전 세계 6개 지역 65개 이상의 지사를 보유하고 있으며 자체 구축 기술을 통해 190개국 800곳 이상의 통신 네트워크에 및 70억 개 이상의 모바일 기기와 사물과 연결합니다. 인포빕은 주요 이동통신사, 메시징 앱, 은행, 소셜 네트워크 등에 서비스를 제공하며, 협력하고 있습니다.
전 세계 6개 지역 65개 이상의 지사를 보유하고 있으며 자체 구축 기술을 통해 190개국 800곳 이상의 통신 네트워크에 및 70억 개 이상의 모바일 기기와 사물과 연결합니다. 인포빕은 주요 이동통신사, 메시징 앱, 은행, 소셜 네트워크 등에 서비스를 제공하며, 협력하고 있습니다.
지원분야
모집부문
Customer Success Executive 채용
Customer Success Executive 채용
업무내용
Role Summary
Customer Success Executive help customers onboard, adopt, and realize value from AgentOS, Infobip’s SaaS and Agentic AI solutions in Korea and beyond.
What You’ll Do
Lead customer onboarding and implementation of AgentOS and Infobip’s SaaS and Agentic AI solutions from discovery to go-live.
Act as the subject-matter expert for AgentOS and the key liaison between Unfix (HQ Product) and Squad (regional Sales) on product feedback, priorities, and enablement.
Support customer adoption and expansion within the Infobip ecosystem, and coordinate with technical and sales teams on customer integrations, use case design, testing, and troubleshooting.
Partner with AEs, CGEs, Solution Engineering, Product, and other teams to drive expansion in existing accounts and support new-logo acquisition.
Deliver customer training, workshops, and reusable enablement materials.
Provide data-driven consulting on segmentation, funnel analysis, cohort analysis, and A/B testing.
Track onboarding progress, risks, and customer KPIs to drive measurable business outcomes.
Role Summary
Customer Success Executive help customers onboard, adopt, and realize value from AgentOS, Infobip’s SaaS and Agentic AI solutions in Korea and beyond.
What You’ll Do
Lead customer onboarding and implementation of AgentOS and Infobip’s SaaS and Agentic AI solutions from discovery to go-live.
Act as the subject-matter expert for AgentOS and the key liaison between Unfix (HQ Product) and Squad (regional Sales) on product feedback, priorities, and enablement.
Support customer adoption and expansion within the Infobip ecosystem, and coordinate with technical and sales teams on customer integrations, use case design, testing, and troubleshooting.
Partner with AEs, CGEs, Solution Engineering, Product, and other teams to drive expansion in existing accounts and support new-logo acquisition.
Deliver customer training, workshops, and reusable enablement materials.
Provide data-driven consulting on segmentation, funnel analysis, cohort analysis, and A/B testing.
Track onboarding progress, risks, and customer KPIs to drive measurable business outcomes.
고용형태
주니어경력
주니어경력
수습기간
평가 후 정규직 전환 가능
평가 후 정규직 전환 가능
모집인원
1명
1명
지원 자격
학력
대재(4년제)
대재(4년제)
전공
관련 전공
관련 전공
외국어
영어
영어
직무관련
What We’re Looking For
3+ years of customer-facing experience in SaaS, AI, digital services, or B2B solution selling.
Strong understanding of the AI, SaaS, and internet industries, and how they operate.
Experience managing multiple onboarding or implementation projects.
Ability to explain technical concepts clearly to customers.
Strong analytical skills with experience in funnel, segmentation, cohort, or similar analysis.
Business-level English communication skills.
Experience with Customer Data Platforms, ROI analysis, growth, or data analysis tools is preferred.
Experience with GA4, Mixpanel, CleverTap, MoEngage, Iterable, Insider, Adobe Analytics, Marketo, Salesforce Marketing Cloud, Zendesk, Freshdesk, or similar software tools is a plus.
Strong documentation, communication, logical thinking, teamwork, and cross-functional collaboration skills across departments and markets.
Success in This Role
Strong gross profit (GP) growth and contribution from AgentOS, SaaS, and AI solutions.
Higher customer satisfaction, adoption, expansion, and growth on the Infobip platform.
Clear alignment between Unfix and Squad to support GP execution.
What We’re Looking For
3+ years of customer-facing experience in SaaS, AI, digital services, or B2B solution selling.
Strong understanding of the AI, SaaS, and internet industries, and how they operate.
Experience managing multiple onboarding or implementation projects.
Ability to explain technical concepts clearly to customers.
Strong analytical skills with experience in funnel, segmentation, cohort, or similar analysis.
Business-level English communication skills.
Experience with Customer Data Platforms, ROI analysis, growth, or data analysis tools is preferred.
Experience with GA4, Mixpanel, CleverTap, MoEngage, Iterable, Insider, Adobe Analytics, Marketo, Salesforce Marketing Cloud, Zendesk, Freshdesk, or similar software tools is a plus.
Strong documentation, communication, logical thinking, teamwork, and cross-functional collaboration skills across departments and markets.
Success in This Role
Strong gross profit (GP) growth and contribution from AgentOS, SaaS, and AI solutions.
Higher customer satisfaction, adoption, expansion, and growth on the Infobip platform.
Clear alignment between Unfix and Squad to support GP execution.
우대사항
영어, 관련 경력
영어, 관련 경력
지원서접수
지원방법
* English CV only
(영문이력서만 제출 부탁드립니다.)
* English CV only
(영문이력서만 제출 부탁드립니다.)
접수기간
07월 28일 ~ 채용시마감
07월 28일 ~ 채용시마감
문의처
010-3278-0565 [email protected]
010-3278-0565 [email protected]
이력서
영문
영문
추가 정보
기타정보
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
For more information about the role and company, refer to below link
* 마감일은 기업의 사정으로 인해 조기 마감 또는 변경될 수 있습니다
